Recall Campaign Administration Program Manager

The Campaign Administration Program Manager resides in the Technical Safety & Regulatory Compliance organization and is responsible for several facets of the campaign administration process to assure a successful launch of all Safety/Noncompliance Recalls and Environmental/Emissions Recalls.  Scope includes all Chrysler, Jeep, Dodge, and RAM vehicles worldwide, in addition to Alfa Romeo and Fiat branded vehicles sold in North America.  

This position will coordinate with the Investigations and Campaign Administration & Execution teams, as well as various other supporting teams, to ensure tasks required to prepare systems and documentation for launch are completed accurately and in a timely manner, while ensuring regulatory compliance and meeting internal standards. The position manages data analytics to support the life of the recall.

Job Description:

Responsibilities include, but are not limited to:

• Leads cross-functional initiatives that deliver trusted, timely reporting and analytics for business decision-making.
  • Own the BI/reporting roadmap (dashboards, operational reports, executive scorecards, and self-service analytics), aligning priorities to business outcomes and stakeholder needs.
  • This role owns program planning and execution (scope, schedule, budget, risks, dependencies) while partnering with business stakeholders, data engineering, and analytics teams to define KPI standards, build and enhance dashboards and reports, and ensure consistent metric definitions and adoption across the enterprise.
  • Drive data quality and reporting accuracy: define validation checks, reconcile sources, manage defect triage and root-cause analysis, and track remediation to closure.
• Responsible for the requests and schedule related to required time studies, as well as the development of repair procedures for dealer technicians. 
• Support Global process harmonization for Campaign Administration & Execution. 
• Provide input into the dealer and owner communications process, including proof review and approval, as well as document efficiency.
• Owns and continuously improves existing processes related to job function; responsible for establishing new processes, if required.
• Cross training/learning required to maintain seamless workflow amongst Campaign Administration Program Managers.