High Impact Role at a Leading IoT CompanyThis Jobot Job is hosted by: Luke Moussalli
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Salary: $100,000 - $150,000 per year
A bit about us:We are a leading provider of IoT connectivity solutions, delivering reliable and secure managed wireless services to businesses across industries. Headquartered in Kaysville, Utah, we are recognized for innovation, strong customer partnerships, and rapid growth. We foster a collaborative, growth-oriented environment where each team member plays an integral role in shaping the future of connected technology.
Why join us?- Competitive salary with $150K OTE (base plus retention bonus tied to saved ARR)
- Flexible hybrid schedule with office in Kaysville, UT (84037)
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Generous paid time off and company holidays
- Professional development and training opportunities
- Collaborative culture with high visibility to executive leadership
Job DetailsWe are seeking a Customer Retention Manager to own revenue retention for at-risk accounts and drive measurable impact across our customer base.
Responsibilities:
- Own revenue retention for at-risk mid-market accounts and lead high-stakes retention conversations
- Diagnose churn drivers, deploy save strategies, and negotiate retention offers beyond simple discounts
- Operate autonomously within clear guardrails while escalating only major strategic accounts
- Track key retention metrics including save rate, offer ROI, and churn patterns
- Partner closely with Sales, Account Management, and Executive Leadership to align on retention strategy
Qualifications:
- 2+ years in retention, renewal, or save-desk roles within a SaaS or recurring revenue environment
- Proven ability to manage churn-risk situations with calm and effective communication
- Strong commercial acumen and negotiation experience owning retention outcomes
- Resourceful problem solver who acts quickly and decisively under pressure
- Bonus: experience developing retention frameworks or playbooks from the ground up
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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